Welcome to the Garden City Practice
General Data Protection Regulations - 25 May 2018
We have updated our Privacy Notice and a copy can be found on the separate section for My Care Record and Use of Your Data.
We have a separate statement for children. As part of the new regulations that come into force on 25/5/18 we are removing mobile numbers from patients records when they are aged 16 and 17 and the mobile number clearly belongs to a parent. If you would like this number re-instated on your medical records you will need to inform us.
111 is the free 24 hour telephone service for patients. If you need medical help and it is not an emergency then call 111. This Hertfordshire based service will direct you to the right local health service for you – this could be your doctor, an out of hours doctor, a late opening pharmacist, community nurse, a Minor Injuries Unit or A&E.
This is the fastest way to get the right help – wherever you call from and whatever time you are calling.
111 will get you through to a team of highly-trained advisers supported by experienced nurses. You will be asked questions to assess your symptoms and then you will be directed to the right local service. If the 111 advisers think you need an ambulance they will arrange for one to be sent to you.
Use 111 when you need medical help – when it is not a 999 emergency.
Use 111 when you do not know who to call for medical help.
Use 111 for health information and reassurance about what to do next.
From April 2018 you will be able to access extended GP services between 6.30-8.00pm Mondays to Fridays and between 8.00am to 4.00pm on Saturdays and from 8.00am to 12.00pm on Sundays. These extra appointments will all be at Spring House Medical Centre (across the road from the UCC - Ascots Lane AL7 4HL). To find out more, or to book an appointment, please speak to one of our reception team or visit the following website:
Ephedra Healthcare Ltd - www.ephedrahealthcare.co.uk
It is likely that you will not see a GP or nurse from this practice at one of these appointments. Do ask our reception team when you call whether you would like one of these Extended Access appointments. There are a few same day appointments on Saturday and Sunday at the Extended Access hub - please call 01707 294 358 to book these.
We will still be open 3 out of 4 Saturday mornings at the Knightsfield surgery as usual.
Proposed move to the Parkway Clinic
The practice has started engaging with patients and other interested parties about a possible move to the Parkway Clinic. The practice has been looking for suitable premises for over 15 years as it is widely recognised that our current buildings are not suitable and in breach of Equalities and Health & Safety law.
We are keen to hear your views and you can find out more about the scheme by clicking on the following link:
Patient comminication re Parkway
We have also prepared a transport factsheet - so please click on the attached links to read further details (maps showing local parking options will be available at all receptions):
Transport links for move
In the case of life threatening emergencies then please continue to dial 999.
Life threatening emergencies are those such as sudden, severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding.
Named accountable GP
All patients are assigned a named, accountable GP when they join the practice who will have overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP as you do at present and there is no change to how you access your GP and the choice you exercise. When you next visit the practice do ask who your named, accountable GP is. These details will also be printed on your prescriptions.
(Site updated 06/06/2018)