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Welcome to the Garden City Practice

111 service

111 is the free 24 hour telephone service for patients.  If you need medical help and it is not an emergency then call 111.  This Hertfordshire based service will direct you to the right local health service for you – this could be your doctor, an out of hours doctor, a late opening pharmacist, community nurse, a Minor Injuries Unit or A&E.

This is the fastest way to get the right help – wherever you call from and whatever time you are calling.

111 will get you through to a team of highly-trained advisers supported by experienced nurses.  You will be asked questions to assess your symptoms and then you will be directed to the right local service.  If the 111 advisers think you need an ambulance they will arrange for one to be sent to you.

  • Use 111 when you need medical help – when it is not a 999 emergency.
  • Use 111 when you do not know who to call for medical help.
  • Use 111 for health information and reassurance about what to do next.

Emergencies

In the case of life threatening emergencies then please continue to dial 999.

Life threatening emergencies are those such as sudden, severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding.

 Named accountable GP

All patients are assigned a named, accountable GP when they join the practice who will have overall responsibility for the care and support that our surgery provides to you.  This does not prevent you from seeing any GP as you do at present and there is no change to how you access your GP and the choice you exercise.  When you next visit the practice do ask who your named, accountable GP is.  These details will also be printed on your prescriptions.

 

(Site updated 04/05/2016)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website