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Patient feedback - Friends and Family Test

Your feedback is really important to us and we will continue to collect your feedback. From December 2014 we will be using a "Friends and Family Test" and this will be collected at reception. 

An example "Friends and Family" postcard is attached:

Friends and Family postcard.pdf

Recent Friends & Family feedback

Latest feedback from last year is as follows:

DatesRecommended PercentNeither/Don't Know PercentNot Recommended PercentNumber of Respondants
22/05/2017 to 16/05/201894241741

94% would recommend our practice - we are delighted with this response rate.

Between mid May to mid June 2015 our feedback was as follows:

Extremely likelyLikelyNeither likely or unlikelyUnlikelyExtremely unlikelyDon't knowTotal
Handwritten13     13
Telephone call      0
Tablet/kiosk      0
SMS/text message      0
Smartphone app or online      0
Other      0
Miscellaneous comments
Some great comments - for reception team and doctors : "unbeatable service", "cannot be improved on"
"appointments easy to arrange", "doctors are great", "great family service"



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